Delivery & Shipping Policy
We want your books to reach you safely and as quickly as possible. This policy explains where we deliver, how orders are sent, delivery charges and what to expect after placing an order through lisaholman.co.uk.
Free UK Mainland Delivery
Delivery is FREE on all orders to eligible UK mainland addresses.
There is no minimum order value for free UK mainland delivery.
Additional delivery charges apply to destinations outside our standard UK mainland delivery area, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.
Where a delivery charge applies, the cost for your destination will be calculated and displayed at checkout before you complete your purchase.
How We Send Your Order
Orders are sent using an appropriate postal or courier service depending on the destination, size, weight and value of the parcel.
We may use different delivery companies depending on which service provides the most suitable option for your order.
Where a tracked service is used, tracking information will be provided when it becomes available.
Dispatch Times
We aim to dispatch in-stock orders as quickly as possible, normally within 2–3 working days.
During particularly busy periods, such as book launches, signing events, promotional campaigns or periods when we receive a high volume of orders, dispatch may take a little longer.
Working days do not include weekends or UK bank holidays.
Pre-Orders
Books available for pre-order will have an expected release or dispatch date shown on the relevant product page.
Please be aware that publication and delivery dates can occasionally change for reasons outside our control.
If you purchase an in-stock item at the same time as a pre-order product, your items may be held and dispatched together when the pre-order item becomes available.
If this is likely to cause a significant delay, please contact us.
Signed & Personalised Books
Some books purchased directly from lisaholman.co.uk may be available signed or personalised.
Where a book is advertised as signed, we will arrange for it to be signed before dispatch.
Where personalisation is available, please check the spelling of names and any requested wording carefully before submitting your order.
Books that have been personalised or specifically dedicated at your request cannot normally be returned simply because you have changed your mind.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Delivery Outside UK Mainland
We deliver to a number of destinations outside UK mainland.
Available destinations and the applicable delivery charge will be shown during checkout.
If your country or region does not appear as an available delivery destination at checkout, unfortunately we are not currently able to accept an order for delivery to that location.
Delivery charges are based on the destination and other relevant factors and will be clearly displayed before you complete your purchase.
International Delivery
We ship to selected international destinations.
International delivery charges vary according to destination and will be calculated at checkout.
International delivery times vary considerably depending on the destination, postal or courier service and local customs procedures.
Any delivery times provided are estimates and cannot be guaranteed.
International parcels can occasionally be delayed by customs authorities, local postal services or other circumstances outside our control.
Customs, Import VAT & Duties
Orders delivered outside the UK may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are not included in the price of the goods or the delivery charge paid to us.
Any such charges are the responsibility of the recipient.
We have no control over whether these charges will be imposed or how much they will be.
Customers ordering from outside the UK are responsible for checking any applicable import rules, restrictions, taxes or charges in their destination country before placing an order.
Tracking Your Order
Where a tracked delivery service is used, tracking information will be provided once it becomes available.
Please be aware that tracking information may not become active immediately after you receive your dispatch notification. It can sometimes take a little time for the carrier’s system to update.
Not all delivery services provide full end-to-end tracking.
Checking Your Delivery Address
Please check your delivery address carefully before completing your purchase.
It is your responsibility to provide a complete and accurate delivery address.
If you realise that you have made a mistake, please contact us as soon as possible.
If your order has not yet been dispatched, we will do our best to correct the address.
Once an order has been dispatched, we may be unable to change or redirect the delivery.
If a parcel is returned because an incorrect or incomplete address was supplied, or because the parcel was refused or not collected, we may need to charge the cost of sending the order again.
Missing Deliveries
If your order has not arrived within the expected delivery period, please contact us.
Before contacting us, please check:
- Any tracking information provided
- Whether another member of your household has accepted the parcel
- Whether the parcel has been left in a safe place
- Whether a neighbour has accepted the parcel
- Any delivery card, email or message from the carrier
Where necessary, we will investigate the missing parcel with the relevant postal or courier company.
Please be aware that delivery companies have their own timescales for declaring a parcel officially lost. We may therefore need to wait until this period has passed before a lost parcel claim can be completed.
Your statutory rights are not affected.
Damaged Orders
We take care when packaging orders, but occasionally parcels may be damaged while in transit.
If your order arrives damaged, please contact us as soon as possible.
To help us resolve the matter quickly, please provide:
- Your order number
- Details of the damage
- Photographs of the damaged item
- Photographs of the external packaging
- Photographs of any damage to the parcel
Please retain the damaged item and its packaging until we have responded, as the delivery company may require photographs or other evidence as part of a claim.
This does not affect your statutory rights.
Delivery Delays
Delivery dates and times are estimates unless we have specifically agreed otherwise with you.
Postal and courier services can occasionally experience delays due to circumstances outside our reasonable control, including severe weather, transport disruption, customs delays, industrial action and unusually high volumes of parcels.
If your order is significantly delayed, please contact us and we will do what we reasonably can to investigate the delay.
Returned or Undeliverable Parcels
If a parcel is returned to us because delivery could not be completed, we will contact you where possible.
If the parcel was returned because an incorrect or incomplete address was provided, the parcel was not collected, or delivery was refused, you may be required to pay the cost of sending the parcel again.
If the delivery failure was caused by an error on our part, you will not be charged additional postage.
Returns & Refunds
Delivery issues are separate from your right to cancel or return an order.
Full information about cancellations, returns, exchanges and refunds can be found in our Refund & Returns Policy.
Nothing in this Delivery & Shipping Policy limits or affects your statutory consumer rights.
Questions About Delivery
If you have any questions about delivery, an existing order or whether we can deliver to your location, please contact us through lisaholman.co.uk.
If your enquiry relates to an existing order, please include your order number so that we can assist you as quickly as possible.
Last updated: 14 August 2026